Retail
Store, warehouse, and support on one operational picture
A specialty retailer unified inventory, customer service, and store operations so stock truth and customer promises finally matched.
Atelier Retail
Client challenge
Where the work was stuck
- Online, warehouse, and boutique systems disagreed on availability, creating cancelled orders and frustrated staff.
- Customer service could not see store-level stock or recent purchases without calling around.
- Promotions and transfers were managed in spreadsheets that aged by lunchtime.
- Leadership reporting mixed channel metrics that were defined differently in each system.
Solution
Consulting approach and software delivered
- We introduced a shared inventory and order service, with stores and ecommerce reading the same availability rules.
- BizOps CRM gave support a customer timeline: orders, returns, and store visits without swivel-chair investigation.
- Transfer and promotion workflows replaced ad-hoc chat, with exceptions queued for merchandising.
- A small analytics layer published one definition of sell-through, returns, and fulfilment SLA.
Results
Outcomes you can put on a board pack
0%
fewer cancelled online orders
0.0×
faster support resolution
0%
improvement in stock accuracy
Before vs after
The operating picture changed
Before
- Three versions of ‘in stock’
- Support calling stores
- Transfers in chat threads
- Channel reports that conflicted
After
- Shared availability rules
- Customer timeline for support
- Exception-based transfers
- One metric dictionary
Technology stack
BizOps CRMShopifyAWSPostgreSQLdbtStripe
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